Customer zone

FAQ

General questions

  • 01How old do I have to be to sign up for a club?

    To become a member of My Fitness Place, you do not need to be of legal age. Until the age of 15, you can use activities designed for children under the supervision of one of our personal trainers. If, however, you are over 15 years old, it is enough that at the time of signing the agreement you will come to us with your parent or legal guardian. Please join us!

  • 02What do I need to bring with me to the training?

    We want our guests to feel comfortable with us. For this reason, for the sake of your and other participants’ comfort, we ask everyone to bring a bottle of water, shoes to change, exercise clothes, a towel and, of course, a smile.

  • 03Do I have to book an appointment training schedule in advance?

    Yes, it is advisable to arrange an appointment in advance to be sure that the trainer will have time for you. The first introductory training is for free, while further trainings with our trainers are additionally payable.

  • 04Do I have to sign up for fitness classes in advance?

    For the convenience of all participants and to guarantee everyone the right freedom of movement, the number of places in group classes is limited, and participation requires prior reservation. You can do it on our website or directly at the reception of the club.

Membership cards, agreements and formal issues

  • 05What membership card can I buy at My Fitness Place?

    We offer network and club cards to our new members (available in selected clubs).The network card entitles you to free use of all My Fitness Place clubs in Poland. The club card, however, allows you to use ONLY the club in which it was bought. The “Price List” section includes the current offer of membership cards in our clubs.

  • 06Is the MultiSport card honoured at My Fitness Place?

    Yes, we honour the MultiSport card. To enter the club, you must show the card with the ID document with your photo at the reception.

  • 07What documents do I need to bring with me to sign the agreement?

    At My Fitness Place, we adhere to the principle: the less formalities, the more joy of training. Signing a membership agreement lasts only a moment, but remember to bring your ID card (or other document with a photo) and a credit or debit card. We also accept cash payments. Minors are requested to come with a guardian in order to sign the consent.

  • 08Does My Fitness Place offer group classes?

    Yes, of course. All lovers of group activities are cordially invited to participate numerous fitness classes. All information and the exact schedule can be found on our website in the Schedule tab. In selected clubs you can also participate in the so-called short class with our personal trainers and pool activities.

  • 09Can I give my membership up to another person?

    The cards for our club are personal, so there is no possibility of transferring them to other people. If you would like to convince someone to our club, the easiest solution will be to get a free pass (the first entry to the club is free).

  • 10Can I sign an agreement online?

    Yes, most cards can be purchased online. Choose the card that is best for you and see if you can sign the agreement online.

  • 11My data in the agreement has changed, do I have to report it and where?

    Corrections of personal data contained in the agreement can be made personally at the club, directly before or after the training or in the Customer Panel on our website.

  • 12Can I cancel my membership any time?

    Yes, you can cancel your membership agreement at My Fitness Place at any time, without notice. If you do not pay one monthly instalment, the agreement will be automatically closed.

  • 13How to terminate an agreement?

    An agreement must be terminated in writing at the club. You will then need an ID card or other document with a photo. The whole procedure does not last long. You can also cancel your membership in the Customer Panel on our website.

Additional questions

  • 14How to sign up if I have a Multisport card?

    With a Multisport card you can, like everyone else, sign up for classes in the Customer Area on our website. All you have to do is come to the club’s reception desk and sign a non-binding declaration.

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